Thank you for shopping with Alanvika, a brand owned and operated by Dhruvartika Creations. We strive to deliver high-quality artificial jewellery to our customers. Please read our Return Policy carefully before making a purchase.

Eligibility for Returns

Products purchased from Alanvika are eligible for return only under the following circumstances:

• The product is received in a damaged condition.
• The product is defective or broken upon delivery.
• The package appears to have been tampered with before delivery.
• You receive an incorrect product.
• You receive an incomplete order or any item is missing.

As artificial jewellery falls under a personal-use category, we do not accept returns for reasons such as change of mind, dislike of the design, color variation due to screen settings, or ordering the wrong product.

Mandatory Unboxing Video

To request a return, customers must provide a complete 360-degree unboxing video recorded from the moment the sealed package is opened.

The video must clearly show:

• The unopened package with the shipping label.
• The complete opening process without any cuts or edits.
• The external packaging.
• The product received.
• Any damage, defect, missing item, or incorrect product.

Return requests submitted without a complete and uninterrupted unboxing video will not be accepted.

Return Request Timeline

All return requests must be reported within 48 hours of the delivery of the order.

To initiate a return, please contact our support team with:

• Order Number
• Registered Name
• Clear photographs (if applicable)
• Complete unboxing video
• Brief description of the issue

Requests received after 48 hours of delivery will not be eligible for return.

Product Return Conditions

To qualify for a return, the product must:

• Be unused and unworn.
• Be in its original condition.
• Include all original tags, packaging, invoices, pouches, and accessories.
• Not show any signs of wear, damage caused by misuse, alteration, or improper handling.

Products that do not meet these conditions may be rejected after inspection.

Return Approval Process

Once we receive your return request, our quality team will review the submitted evidence.

If the request is approved:

• We will provide instructions for the return pickup or shipping process.
• Customers must follow the provided instructions carefully.
• Returned products will undergo a quality inspection upon receipt.

Dhruvartika Creations reserves the right to accept or reject any return request if it does not satisfy the conditions mentioned in this policy. The final decision regarding return eligibility shall remain solely with the company.

Non-Returnable Items

The following items are not eligible for return:

• Products without a valid unboxing video.
• Used or worn jewellery.
• Products damaged due to customer negligence or improper handling.
• Orders reported after 48 hours of delivery.
• Products returned without original packaging or accessories.
• Items purchased during clearance or special promotional sales (unless received damaged or incorrect).

Contact Us

For any questions regarding returns or to request a return, please contact us:

Email: info@alanvika.com, support@alanvika.com

Phone/WhatsApp: +91 8700501691

Registered Address: 56-D, N Block, Amar Colony, Gali No. 12, Nangloi, New Delhi – 110041, India.