Thank you for shopping with Alanvika, a brand owned and operated by Dhruvartika Creations. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully to understand our shipping process.

Shipping Coverage

We currently ship across India through trusted courier partners to ensure timely and secure delivery.

Order Processing

• Orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed after 2:00 PM may be processed on the next business day.
• Orders are not processed or dispatched on National holidays.
• During festive seasons, sale events, or unforeseen circumstances, order processing may take slightly longer than usual.

Estimated Delivery Time

• Standard delivery across India usually takes 5–7 working days from the date of dispatch.
• Delivery timelines may vary depending on your location, courier availability, and other logistical factors.
• Remote or rural locations may require additional delivery time.

Please note that delivery timelines are estimates and are calculated from the date of dispatch, not from the date the order is placed.

Shipping Charges

We offer the following shipping rates:

• Free Shipping on all prepaid and COD orders with a minimum order value of ₹599.

• Orders below ₹599 will incur a shipping charge of ₹99.

The applicable shipping charges, if any, will be displayed during checkout before payment.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via your registered email and/or mobile number containing your tracking details.

You can use the tracking number provided to monitor the status of your shipment.

Courier Partners

We primarily ship through reliable courier partners such as Delhivery, Blue Dart, and other trusted logistics providers depending on your delivery location.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

• Public holidays
• Adverse weather conditions
• Natural disasters
• Government restrictions
• Courier network delays
• Remote delivery locations
• Other unforeseen circumstances beyond our control

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Customers are requested to provide accurate shipping and contact information while placing an order.

Once an order has been dispatched, we may not be able to:

• Change the delivery address
• Modify the contact number
• Redirect the shipment

Alanvika shall not be responsible for delays or non-delivery resulting from incorrect or incomplete shipping information provided by the customer.

Failed Delivery Attempts

If a delivery attempt fails due to customer unavailability or an incorrect address, the courier partner may attempt re-delivery according to their policy. If the package is returned to us, additional shipping charges may apply for re-dispatch.

Damaged or Missing Packages

If you receive a damaged package or notice that items are missing, please contact us within 48 hours of delivery with your order details and photographs of the package so we can investigate and assist you promptly.

Contact Us

If you have any questions regarding shipping, order tracking, or delivery, please contact us:

Email: info@alanvika.com, support@alanvika.com

Phone/WhatsApp: +91 8700501691

Registered Address: 56-D, N Block, Amar Colony, Gali No. 12, Nangloi, New Delhi – 110041, India.