Welcome to Alanvika, a brand owned and operated by Dhruvartika Creations. These Terms & Conditions (“Terms”) govern your access to and use of our website https://www.alanvika.com and the purchase of products from our online store.

By accessing, browsing, or placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our website.

About Us

Brand Name: Alanvika

Legal Entity: Dhruvartika Creations

Website: https://www.alanvika.com

We specialize in the sale of artificial jewellery and related fashion accessories through our online platform.

Eligibility

By using this website, you confirm that:

• You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
• The information provided by you is accurate, complete, and up to date.
• You are legally capable of entering into a binding agreement.

Products

We make every effort to display our products as accurately as possible.

However, please note:

• Actual product colors may vary slightly due to screen settings, lighting, and photography.
• Product dimensions may have minor variations due to manual measurements.
• As artificial jewellery is handcrafted or finished manually, slight variations in color, finish, texture, or design may occur and should not be considered defects.

Pricing

• All prices displayed on the website are in Indian Rupees (₹).
• Prices are subject to change without prior notice.
• We reserve the right to modify pricing, offers, discounts, or promotions at any time.
• In the event of a pricing error, we reserve the right to cancel or refuse the affected order.

Orders

After placing an order, you will receive an order confirmation via email or SMS.

Please note:

• Order confirmation does not constitute final acceptance.
• We reserve the right to cancel or refuse any order due to product unavailability, payment issues, suspected fraud, pricing errors, or any other legitimate business reason.
• If an order is cancelled after payment has been received, any eligible refund will be processed according to our Refund Policy.

Shipping

Orders are processed and shipped according to our Shipping Policy.

Current shipping charges are:

• Free Shipping on orders of ₹599 or above.

• ₹99 shipping charge for orders below ₹599.

Delivery timelines are estimates and may vary depending on location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

Returns & Refunds

Returns and refunds are governed by our separate Return Policy and Refund Policy.

Returns are accepted only for eligible cases such as:

• Damaged products
• Defective products
• Incorrect items
• Incomplete orders

A complete unedited unboxing video is mandatory for all return requests.

User Responsibilities

While using our website, you agree not to:

• Provide false or misleading information.
• Use the website for unlawful purposes.
• Attempt unauthorized access to our systems.
• Introduce viruses or malicious software.
• Copy, reproduce, or exploit website content without written permission.
• Interfere with the operation or security of the website.

Intellectual Property

All content available on this website, including but not limited to:

• Logos
• Product Images
• Graphics
• Designs
• Text
• Icons
• Product Descriptions
• Website Layout
• Branding

is the exclusive property of Dhruvartika Creations or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

Privacy

Your use of this website is also governed by our Privacy Policy.

We collect only the information necessary to process orders, improve our services, and provide customer support.

We do not sell or rent your personal information to third parties. Payment information is processed securely through trusted payment gateway providers and is never stored on our servers.

Limitation of Liability

To the maximum extent permitted by law, Dhruvartika Creations shall not be liable for:

• Indirect or consequential damages.
• Loss of profits or business.
• Delays caused by courier partners.
• Technical interruptions or website downtime.
• Events beyond our reasonable control, including natural disasters, strikes, government actions, or internet failures.

Our total liability, if any, shall not exceed the value of the product purchased by the customer.

Cancellation

Orders may be cancelled before dispatch by contacting our customer support team.

Once an order has been shipped, cancellation may not be possible and will be handled according to our Return Policy.

Accuracy of Information

We strive to keep all information on our website accurate and up to date.

However, we do not guarantee that:

• Product descriptions are error-free.
• Images perfectly represent every product.
• Prices are always free from typographical errors.
• The website will operate without interruptions.

We reserve the right to correct any errors or inaccuracies at any time without prior notice.

Changes to These Terms

Dhruvartika Creations reserves the right to modify or update these Terms & Conditions at any time.

Changes become effective immediately upon publication on our website. Continued use of the website after such changes constitutes acceptance of the updated Terms.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Email: info@alanvika.com, support@alanvika.com

Phone/WhatsApp: +91 8700501691

Registered Address: 56-D, N Block, Amar Colony, Gali No. 12, Nangloi, New Delhi – 110041, India.