Thank you for shopping with Alanvika, a brand owned and operated by Dhruvartika Creations. This Refund Policy explains how refunds are processed for eligible return requests.

Refund Eligibility

Refunds are issued only for products that qualify under our Return Policy and have been approved by our support team.

Refunds are applicable only when:

• The returned product has been successfully delivered to our warehouse.
• The product has passed our quality inspection.
• The return request has been approved in accordance with our Return Policy.

No refund will be initiated until the returned product has been physically received and verified by our team.

Quality Inspection

After receiving the returned product, our quality control team will inspect it to verify:

• The product matches the original order.
• The reported issue is genuine.
• The item is returned in its original condition.
• All original packaging, tags, and accessories are included.

If the returned product does not satisfy these conditions, the refund request may be rejected.

Refund Processing Time

Once the returned product has been received and successfully inspected, approved refunds will be processed within 7–10 business days.

The amount will be refunded through the original payment method used while placing the order.

Depending on your bank, card issuer, or payment provider, it may take additional time for the refunded amount to reflect in your account.

Cash on Delivery (COD) Orders

For Cash on Delivery (COD) orders, approved refunds will be processed via bank transfer or UPI.

Customers may be required to provide:

• Bank Account Holder Name
• Bank Name
• Account Number
• IFSC Code or UPI ID

Refunds for COD orders will be initiated only after the required details have been verified.

Courier-Related Disputes

In cases where a dispute arises involving the courier partner, including but not limited to lost shipments, damaged packages during transit, or delivery-related claims, the refund process will begin only after the courier partner has completed its investigation and formally accepted responsibility for the claim.

Until such confirmation is received, Dhruvartika Creations shall not be liable to process or release any refund.

Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Return requests that do not meet the eligibility criteria mentioned in our Return Policy.
• Products returned without approval from our support team.
• Products showing signs of use, wear, damage caused by improper handling, or alteration.
• Return requests submitted after the specified reporting period.
• Products returned without original packaging, tags, or accessories.
• Requests unsupported by the mandatory complete unboxing video.
• Orders returned due to incorrect shipping information provided by the customer or repeated failed delivery attempts.

Cancellation Before Shipment

If an order is cancelled before it has been dispatched, any eligible prepaid payment will be refunded to the original payment method within 5–7 business days after cancellation approval.

Orders that have already been shipped cannot be refunded unless they qualify under our Return Policy.

Company’s Decision

To ensure fairness and protect customers as well as the company from fraudulent claims, every refund request undergoes internal verification.

Dhruvartika Creations reserves the sole and final right to approve or reject any refund request based on the outcome of its inspection and verification process.

Contact Us

If you have any questions regarding refunds or the status of your refund, please contact us:

Email: info@alanvika.com, support@alanvika.com

Phone/WhatsApp: +91 8700501691

Registered Address: 56-D, N Block, Amar Colony, Gali No. 12, Nangloi, New Delhi – 110041, India.