Welcome to Alanvika, a brand owned and operated by Dhruvartika Creations. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

By accessing or using https://www.alanvika.com, you agree to the terms of this Privacy Policy.

Information We Collect

We collect only the information necessary to provide our services and process your orders efficiently.

The information we may collect includes:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Billing Address
• Shipping Address
• City, State, PIN Code, and Country
• Order Details
• Purchase History
• Communication Preferences

Technical Information

When you visit our website, we may automatically collect certain technical information, including:

• IP Address
• Browser Type and Version
• Device Information
• Operating System
• Pages Visited
• Time Spent on the Website
• Referral Source
• Cookies and Similar Technologies

This information helps us improve website performance, security, and user experience.

How We Use Your Information

We use your information for legitimate business purposes, including:

• Processing and delivering your orders.
• Providing customer support.
• Sending order confirmations and shipping updates.
• Processing returns and refunds.
• Improving our products and services.
• Responding to customer inquiries.
• Detecting fraud and maintaining website security.
• Sending promotional offers, newsletters, and marketing communications (only where permitted by law or with your consent).

Sharing of Information

We respect your privacy.

Dhruvartika Creations does not sell, rent, or trade your personal information to any third party.

Your information may only be shared with trusted service providers when necessary to operate our business, including:

• Payment Gateway Providers
• Courier and Logistics Partners
• Technology and Hosting Providers
• Government or Regulatory Authorities when required by law

All such service providers are required to protect your information and use it only for the services they provide.

Payment Information

For your security, Alanvika does not collect, store, or have access to your Credit Card, Debit Card, Net Banking, UPI PIN, or other banking credentials.

All online payments are processed securely through trusted third-party payment gateway providers using industry-standard encryption technologies.

Your payment information is transmitted directly to the payment processor and never passes through or is stored on our servers.

Cookies

Our website uses cookies and similar technologies to:

• Improve website functionality.
• Remember your preferences.
• Analyze website traffic.
• Enhance your shopping experience.
• Provide personalized content and advertisements where applicable.

You can disable cookies through your browser settings; however, some features of the website may not function properly.

Data Security

We take reasonable technical and organizational measures to protect your personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

While we strive to protect your data, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send you information regarding:

• New product launches
• Offers and discounts
• Promotional campaigns
• Festival sales

You may unsubscribe from marketing communications at any time by clicking the “Unsubscribe” link in our emails or by contacting our support team.

Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment gateways, analytics tools, or courier tracking systems.

We are not responsible for the privacy practices or content of these external websites. We encourage you to review their respective privacy policies before providing any personal information.

Children’s Privacy

Our website is not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal data where legally permissible.
• Withdraw consent for marketing communications.
• Request information regarding the processing of your personal data.

To exercise any of these rights, please contact us using the details provided below.

Changes to This Privacy Policy

Dhruvartika Creations reserves the right to update or modify this Privacy Policy at any time without prior notice.

Any changes will become effective immediately upon being published on our website. We encourage customers to review this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: info@alanvika.com, support@alanvika.com

Phone/WhatsApp: +91 8700501691

Registered Address: 56-D, N Block, Amar Colony, Gali No. 12, Nangloi, New Delhi – 110041, India.